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You may cancel your order before it has been shipped for a full refund. Once your order has entered the shipping process, cancellation is no longer possible, and standard return procedures will apply. To cancel an order, please contact our customer service team as soon as possible with your order number. Refunds for canceled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to reflect this transaction in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. The exact timing of the refund appearing in your account depends on your financial institution's processing times. Please note that we cannot refund original shipping charges unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and keep you informed of our findings. In rare cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and purchase details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (PST), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days. For faster service regarding returns or refunds, please include your order number in your communication.
